Join Stripe as an Implementation Consultant to lead onboarding for mid-market and enterprise clients in the SEA and GCN markets.
Posted by employer 5 days ago
First seen on Joblaze 4 days ago
Last verified on the company career page 1 day ago
Requirements
- Experience
- 6+ years
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Joblaze summary
In the role of Implementation Consultant at Stripe, the individual is responsible for managing the entire onboarding process for mid-market and enterprise clients, ensuring a smooth transition from contract signing to launch. Key skills include project management, technical solution crafting, and effective communication, particularly in understanding complex business needs. This position is ideal for seasoned professionals with a background in technology solutions and experience in the payments industry, especially those fluent in Mandarin and English. The role is part of a team focused on enhancing user satisfaction and driving strategic implementations.
Joblaze insights
- Listed 4 days ago on Joblaze — tracked directly from Stripe's career page.
- Stripe has 674 other open roles including Channel Sales Executive, SaaS Platforms, Customer Success Manager, RFA, Account Executive, Enterprise (Hunter) .
Quick facts
- How much experience is required?
- At least 6 years of relevant experience for this Implementation Consultant (SEA/GCN) role.
- What seniority level is this role?
- Stripe targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Implementation Consultant (SEA/GCN) role at Stripe.
From the original posting
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
In this role, you'd be joining the Professional Services team. Our team's mission is to empower every Stripe user to achieve maximum value from their investment quickly and confidently. Our team helps Stripe increase the GDP of the internet by supporting the success of our large, intricate Stripe implementations. This involves guiding users through their integration process, project planning, coordinating with stakeholders, handling deliverables, meeting key timelines, and educating our users about the maximum potential they can achieve with Stripe.
As an Implementation Consultant at Stripe, you are the driving force behind these strategic implementations. Your role is key in leading them through the integration process, turning them into long-term transacting Stripe users. Our team's core objective is to provide an efficient, seamless transition for our clients, assuring top-notch user satisfaction and relationship management.
What you'll do
As an Implementation Consultant, you'll manage the full onboarding cycle for mid-market and enterprise companies from contract signing through launch. You'll proactively develop and manage integration architecture, change management strategy, and timelines. You'll collaborate across departments, including Sales, Technical Services, Product, and Engineering, to ensure a successful transition for our clients.
Responsibilities
- Own the full onboarding cycle for mid-market and enterprise companies in both the SEA and the GCN market, from contract signing through launch
- Develop, manage, and implement a customer's integration architecture, change management strategy, and timeline
- Partner with other Sales and Technical Services teams to improve the overall Stripe user journey
- Engage with Product and Engineering teams to help drive product strategy for large users
- Collaborate with teammates on strategic projects that improve and scale our implementation process and team operations
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 6+ years of experience working with strategic customers on technology solutions, with a track record of top performance
- Ability to understand complex business requirements and craft tailored solutions
- Quick learner with the ability to explain technical concepts to Stripe's largest customers
- Proven project management skills and strong critical thinking abilities
- Superior verbal and written communication skills
Preferred qualifications
- Prior experience at a growth-stage internet and software company
- Experience in the payments industry
- Knowledge of APIs
- Knowledge of SQL
- Professional fluency in Mandarin Chinese and English, as the role involves working with clients within the Greater China market