Joblaze summary

The IT Manager at Rain is responsible for overseeing day-to-day IT support, managing vendor relationships, and ensuring effective onboarding and offboarding processes. Key skills include hands-on experience with Okta, proficiency in scripting languages like Python and JavaScript, and familiarity with compliance frameworks such as SOC 2 and PCI DSS. This role is well-suited for someone with at least five years in IT support or systems engineering, particularly in a fast-paced startup environment. Rain's open structure allows for significant impact and growth within a rapidly expanding fintech company.

Joblaze insights

Listed yesterday — first seen on Joblaze October 31, 2026. Last confirmed on Rain's careers page October 31, 2026.
Python appears in 18% of 3362 comparable mid other roles in United States; Jumpcloud appears in 0.1% of 3362 comparable mid other roles in United States.

Quick facts

Is the IT Manager role remote?: It's hybrid — Rain expects some on-site time in New York, NY, United States.
How much experience is required?: At least 5 years of relevant experience for this IT Manager role.
Where is the role based?: Rain is hiring for this position in New York, NY, United States.
What's the tech stack?: Joblaze extracted these technologies from the posting: CrowdStrike, Google Workspace, JavaScript, Jumpcloud, Okta, Python.
What seniority level is this role?: Rain targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this IT Manager role at Rain.

From the original posting

What you'll do

IT support, Services and Vendor management

Own day to day end user support across hardware, software, accounts and access requests, serving as the primary point of contact through Console helpdesk and Slack.
Run full IT onboarding and offboarding, including device provisioning through JumpCloud and Apple Business Manager, account setup and the new hire IT and security session.
Own IT asset and inventory management across all offices, tracking hardware through its full lifecycle from procurement and assignment to refresh and retirement, with an accurate inventory
Improve and document IT processes, including workflows, runbooks and onboarding guides, and drive down recurring ticket volume.
Manage the SaaS portfolio, including licenses, renewals, enterprise tier upgrades and rightsizing spend.
Lead vendor management and vendor security reviews, evaluating new tools, negotiating pricing and terms and onboarding approved vendors.
Own onsite IT, networking and AV across all Rain offices, including UniFi network management, conference room infrastructure and physical security systems

Automation, agentic AI and identity engineering

Design and build automation that eliminates manual toil across IT, HR and security, from simple scripts to agentic AI workflows.
Architect and operate identity lifecycle automation in Okta and Okta Workflows, including joiner mover leaver provisioning and instant deprovisioning across the SaaS stack.
Write and maintain scripts and lightweight internal integrations in Python and JavaScript to connect platforms that lack native integrations.
Build AI assisted helpdesk deflection and self service flows that resolve common requests automatically and route the rest with context attached.
Identify high leverage automation opportunities and ship reliable, monitored solutions with proper error handling and alerting.
Document all automation processes, system architecture and Okta configurations thoroughly so the work is maintainable and knowledge transfers cleanly.

Security and Compliance

Support SOC 2 Type II, PCI DSS and GDPR efforts, including evidence collection, access reviews and control monitoring using tools such as Vanta.
Help enforce endpoint and access security across CrowdStrike, JumpCloud and Okta, including device posture and conditional access.
Assist with security alert triage and incident response in coordination with the IT Manager.

You are likely to succeed if you have:

5 or more years in IT support, IT systems engineering or automation engineering, ideally at a startup or hypergrowth company.
Hands on Okta administration experience, including SSO, MFA, Group Rules and Universal Directory, with Okta Workflows a strong plus.
Scripting and automation proficiency in Python and JavaScript for API interaction and system management.
Familiarity with a modern SaaS and endpoint stack such as Google Workspace, Slack, JumpCloud, CrowdStrike and more.
Hands on experience with office networking and AV such as UniFi, and comfort supporting onsite infrastructure across multiple offices.
A working understanding of compliance frameworks such as SOC 2, PCI DSS and GDPR and how IT controls map to them.
Strong end user support instincts and excellent written and verbal communication.
Experience as part of a lean IT team (or a team of one), handling everything from end-user support to systems and infrastructure
A bias toward action and genuine comfort wearing many hats and filling gaps across corporate IT and security on a small team.

Nice to have:

Experience in fintech, payments or another regulated and high compliance environment.
Experience with agentic AI tools and building AI powered internal workflows.
Vendor negotiation and SaaS cost optimization experience.

Standard company text repeated across Rain's postings is omitted here.

IT Manager

What you'll do

You are likely to succeed if you have:

Nice to have:

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