Is the Manager, Customer Operations (Revenue Operations) role remote?

It's hybrid — Outreach.io expects some on-site time in United States.

Where is the role based?

Outreach.io is hiring for this position in United States.

What's the tech stack?

Joblaze extracted these technologies from the posting: AI/ML, Customer Success, Revenue Operations.

What seniority level is this role?

Outreach.io targets senior candidates for this position.

Manager, Customer Operations (Revenue Operations) at Outreach.io

Joblaze summary

The Manager of Customer Operations at Outreach.io is responsible for overseeing post-sales processes that enhance customer retention and growth, focusing on the entire customer lifecycle from onboarding to renewal. This role requires expertise in AI-driven workflows and data analysis to identify risks and expansion opportunities, ensuring that the team can respond proactively. Ideal candidates are experienced professionals with a strong background in customer success and operations, capable of leading a team and collaborating with leadership to drive revenue outcomes.

Joblaze insights

Listed 9 days ago on Joblaze — tracked directly from Outreach.io's career page.
Outreach.io has 34 other open roles including Customer Advocacy Manager, Senior Financial Analyst, Senior Applied Scientist.
5144 active AI/ML roles on Joblaze right now.
114 active Customer Success roles on Joblaze right now.
23 active Revenue Operations roles on Joblaze right now.
Typical AI/ML salary we track runs $140,000–$231,000 (median $180,000, across 2237 roles). See AI/ML salary trends

Quick facts

Is the Manager, Customer Operations (Revenue Operations) role remote?: It's hybrid — Outreach.io expects some on-site time in United States.
Where is the role based?: Outreach.io is hiring for this position in United States.
What's the tech stack?: Joblaze extracted these technologies from the posting: AI/ML, Customer Success, Revenue Operations.
What seniority level is this role?: Outreach.io targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Manager, Customer Operations (Revenue Operations) role at Outreach.io.

From the original posting

About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. The Role This role owns post-sales operations and the programs that drive retention and growth of existing and new customers. You will run the customer lifecycle operations across onboarding, adoption, renewal, and expansion, and own renewal forecasting that gives the business a clear read on the book. This is a builder's role at the center of how the team puts AI to work. You will design and run processes including AI and agentic workflows that surface risk earlier and catch expansion signals sooner, so the team can act faster, and you will support the digital CS strategy that drives adoption and delight across our user base. You will lead a team, partner closely with Customer Success leadership, and own the data and programs that prove the work is driving real revenue. Location: Ideal location is based in Seattle or Atlanta near in office teams. We are open to remote within the U.S.

Manager, Customer Operations (Revenue Operations)

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