Manager, GTM Intelligence

Who You Are

You're an AI-native GTM strategic operator who thrives in fast-paced, dynamic environments. You think in systems and frameworks – designing scalable processes that evolve with the business while balancing strategic foresight with operational rigor.

You’ve spent time within high-growth or startup environments, and understand what it takes to scale amid ambiguity. You’re equally comfortable in the weeds as you are presenting to senior leadership – translating analytics into insights, driving alignment across teams, and moving quickly from strategy to action.

You are relentlessly curious, embrace continuous improvement, and leverage AI tools to automate, analyze, and accelerate decision-making. You move fast, think critically, and take ownership from start to finish – embodying brightwheel’s leadership principles.

What You'll Do

• Partner with Sales leadership to ensure initiatives are operationalized and executed effectively.

• Identify structural GTM efficiency opportunities to improve pipeline quality, deal velocity, coverage, efficiency, and predictability across our sales motions.

• Build repeatable views of our sales performance across pipeline, conversion, coverage, capacity, productivity, attainment, and key growth initiatives.

• Build AI-driven analytical workflows – automated closed-loss analysis, Gong transcript classification, distribution QA, account segmentation – that run without manual intervention.

• Design and implement scalable processes and playbooks that support our sales motions — from lead routing and scoring to rep workflow, with alerting and monitoring frameworks so the system detects its own failures.

• Present in WBRs, MBRs, and exec forums, translating complex data into clear narratives, insights, and recommendations for senior stakeholders.

What You Bring

• Experience: 5–7 years of experience in Sales Ops, Rev Ops, GTM Ops, GTM Engineering, or a comparable function, ideally in a high-growth SaaS environment.

• Leadership partnership: Proven ability to be a strategic thought partner to senior Sales leaders and translate insights into action.

• Analytics: Strong analytical skills and hands-on SQL proficiency, including the ability to understand, troubleshoot, and validate queries independently. Comfortable leveraging AI to accelerate analysis while maintaining a solid understanding of the underlying data and logic. Experience with Redshift, Snowflake, or equivalent data warehouses is preferred.

• Systems: You have solid working knowledge of Salesforce capabilities and best practices – including building flows, validation rules, cadences, and reports – and production ownership of lead routing and distribution tooling (LeanData, ChiliPiper, or similar).

• Demonstrated AI fluency: you've built end-to-end automated workflows, not just used AI to assist manual work. You should be able to describe something you've built that runs without you.

• Business judgment: Strong instincts for balancing operational rigor, governance, and speed, with the ability to distinguish symptoms from root causes.

• Program management chops: you've owned multi-stakeholder projects end-to-end — scoped them, managed the timeline, resolved blockers, and delivered. You don't need a PM to stay on track.

• Influence: Clear, confident communicator who can influence across Sales, Marketing, Customer Support, Finance, GTM Operations, Revenue Systems, and Data without direct authority.