Join Factory as an Onboarding Program Specialist to design and execute a comprehensive onboarding experience for new hires.
Posted by employer 1 month ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
AI in the day-to-day
Use AI tools to automate repetitive onboarding tasks - documentation, scheduling, FAQs, progress tracking.
Requirements
- Experience
- 4+ years
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
The Onboarding Program Specialist at Factory is responsible for designing and managing a comprehensive onboarding experience that spans from offer acceptance to the end of the first month. This role requires expertise in HR operations, project management, and the use of AI tools to streamline processes and enhance new hire satisfaction. Ideal candidates will have a background in fast-paced environments and a proactive approach to building and iterating on systems. The position emphasizes collaboration across departments to ensure a seamless transition for new employees.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Factory's career page.
- Factory has 55 other open roles including Solutions Engineer, Mid-Market, SF, Solutions Engineer, Field Partner Sales Leader, US - Central/West.
Quick facts
- Is the Onboarding Program Specialist role remote?
- No — this is an on-site role in San Francisco, CA.
- How much experience is required?
- At least 4 years of relevant experience for this Onboarding Program Specialist role.
- Where is the role based?
- Factory is hiring for this position in San Francisco, CA.
- What seniority level is this role?
- Factory targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Onboarding Program Specialist role at Factory.
From the original posting
About the Role
Factory is looking for an onboarding program specialist. Someone who can build our onboarding program and own it end to end - from offer acceptance through a new hire's first 30 days. This isn't a "run the orientation deck" job. You'll partner with leadership to design the systems, set the metrics, and execute against them.
Done right, onboarding is the moment that solidifies a new hire made the right choice to join Factory - it’s where our mission and vision come alive. This role owns that feeling: making sure every new hire feels welcomed, connected, and confident from their first day forward, not just through week one.
This role is for someone who wants to build, innovate and iterate from learnings! You'll wear the strategy hat and the execution hat in the same week.
What you will do and achieve
Design and own our onboarding program end to end: pre-boarding, first day, first week, first 30 days
Build scalable systems and workflows that can flex as we scale headcount
Use AI tools to automate repetitive onboarding tasks - documentation, scheduling, FAQs, progress tracking.
Own the handoff from offer acceptance to first day: background checks, immigration, equipment, paperwork, welcome communications
Define and track success metrics (new-hire satisfaction, manager feedback, retention signals) and report back to leadership
Continuously iterate based on data, feedback, and instinct.
Cross-Functional Partnership and Coordination
Partner with IT, Facilities, Payroll, HR Ops, and hiring managers to execute a seamless new-hire experience
Work with department leaders to build role and team-specific onboarding tracks where needed
Be the connective tissue across People and the business during a new hire's ramp
Pitch in on recruiting coordination as needed to keep the candidate-to-employee lifecycle seamless end to end
Qualifications
4+ years in onboarding, HR/People operations, or a similar build-and-run people role, ideally at a fast-growing startup
A bias toward action - comfortable building the plane while flying it
Fluency with AI tools and genuine excitement about using them to automate and scale people processes
Strong project management instincts: you can run multiple workstreams at once
Analytical enough to define metrics, track them, and translate them into a story for the leadership team
Excellent written and verbal communication
Low ego, high ownership - you are excited to both build the system, execute, and jump in where needed
What Success Looks Like
A documented, scalable onboarding program that new hires and managers are excited about
Clean, fast, low-friction handoffs from offer to first day, with no heavy processes or confusion
Cross-functional partners who see this role as a force multiplier, not a bottleneck
Clear metrics and a regular reporting cadence showing the ROI of onboarding investment
This is an in-office position (5 days/week) in San Francisco (walking distance to Caltrain)