Patient Success Manager
Join Sword Health as a Patient Success Manager to guide patients through their digital therapy journey in a fully remote role.
Posted by employer 1 day ago
First seen on Joblaze 11 hours ago
Last verified on the company career page 11 hours ago
What you'll build
- Own a portfolio of patients who have signed up for Kaia
- Explain how Kaia works and address patient questions
- Stay in contact with patients via phone, email, and messaging
- Coordinate with doctors' practices and health insurers
- Keep patient status accurate in CRM
Must have
- Native-level German (C2)
- 2+ years in a phone-based, target-driven role
- Proven track record of hitting individual targets
- Empathy and patience with patients
- Highly organised; experience working in a CRM
Nice to have
- Openness to working with new tools and technology
AI in the day-to-day
AI fluency is a core expectation at Sword; candidates must demonstrate how AI is part of their work.
Requirements
- Experience
- 2+ years
Not disclosed in this posting: visa sponsorship.
Joblaze summary
The Patient Success Manager at Sword Health serves as the primary contact for patients initiating their digital therapy for back pain, guiding them from sign-up through their early experiences with the program. This role requires proficiency in CRM tools and a strong background in target-driven environments, ideally with experience in customer or patient success. The position is suited for individuals who are empathetic and organized, particularly those who can communicate effectively with patients facing chronic pain. As one of the first members of the German team, this role also offers the chance to influence patient support strategies.
Joblaze insights
- Listed today — first seen on Joblaze September 27, 2026. Last confirmed on Sword Health's careers page September 27, 2026.
- Salary band is below the typical range for comparable tech roles (median ~$126,887).
- Starts above 2% of 1505 comparable mid other roles we track (median $105,000 across 210 companies).
Quick facts
- Is the Patient Success Manager role remote?
- Yes — Sword Health lists this as a fully remote position.
- What's the salary range?
- Sword Health lists $33,000–$95,000 for this role.
- How much experience is required?
- At least 2 years of relevant experience for this Patient Success Manager role.
- What seniority level is this role?
- Sword Health targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Patient Success Manager role at Sword Health.
From the original posting
At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full.
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Explorer (Level 1) — Uses AI daily to boost personal productivity
Role
As Patient Success Manager you are the first personal point of contact for patients who want to start their back pain digital therapy (DiGA) with Kaia. You guide them through every step from sign-up to their first days in the program, answer their questions and make sure nobody gets lost along the way.
You'll be one of the first members of our German team and will help shape how we support patients - with the right mix of personal contact and smart tools. This is a performance role: a large part of your compensation depends on how many patients you successfully help start their therapy. Your variable pay is almost fully uncapped: the more patients you help start their therapy, the more you earn.
What you’ll be doing
- Own a portfolio of patients who have signed up for Kaia and help them successfully start their therapy
- Explain in simple, empathetic language how Kaia works and how patients can use it, and address their questions and concerns
- Stay in contact with patients via phone, email and messaging, and proactively follow up with those who need support
- Coordinate with doctors' practices and health insurers where needed
- Keep patient status accurate in our CRM at all times
What you need to have
- Native-level German (C2)
- 2+ years in a phone-based, target-driven role (e.g., sales, customer/patient success, patient coordination)
- A proven track record of hitting individual targets – and motivation from performance-based pay
- Empathy and patience with patients who often live with chronic pain and are not digital natives
- Highly organised; experience working in a CRM (e.g., HubSpot, Salesforce)
- Openness to working with new tools and technology in your daily work
*The range below reflects base, variable, and equity for this role.
Standard company text repeated across Sword Health's postings is omitted here.