Principal, Engagement Manager

Our Culture

How we work:

• We move Blitzy Fast: Time is both our company’s and our clients’ most precious asset. We move quickly and decisively to innovate internally and deliver exceptional software externally.

About the Role

The Engagement Manager plays a pivotal role in managing and delivering professional services engagements, acting as the liaison between the services and sales organizations. The EM ensures the seamless execution of customer projects while maintaining clear communication and alignment with internal stakeholders.

As an Engagement Manager, you will ensure that our customers are getting the most value out of Blitzy's AI-native software development platform by positioning, preparing, managing the delivery of, and following up on our professional services and training engagements. This is a strategic and cross-functional role that partners closely with Sales, Solutions Architecture, FDE, and Product teams on campaigns, programs, and content.

Responsibilities

• Demonstrate a passion for the job and lead by example by putting Blitzy’s and our customers’ success first to achieve the delivery mission

• Collaborate with your sales counterpart and engage early in the customer relationship to understand customers' needs, their business, how they define success, and ensure we exceed expectations in delivery and develop valued solutions

• Lead delivery for large scale engagements from kickoff through scaled adoption. Manage scope, timeline, risk, and resourcing across multiple large concurrent engagements

• Drive organizational change management within customer organizations, helping large, complex enterprises adopt new AI-native workflows and overcome resistance to new ways of working

• Articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer

• Drive resolution of delivery challenges, address resource contentions and scoping issues, and manage expectations

Qualifications

• Strong fundamental knowledge of end-to-end software development and delivery systems from technology, operations, and security/governance lenses; production-level implementation experience as an engineer or project manager is preferred

• Proven experience in:

  • Senior customer-facing roles requiring a mix of influencing, validating, negotiating, and executing with both C-Suite and technology audiences

  • A consistent track record of successfully identifying customer needs and implementing solutions

  • Owning projects/programs across agile (Scrum/Kanban) and waterfall delivery methodologies

• Strong problem-solving skills, applying modern technologies, particularly AI agents and AI-native development tools, to customer pain points

• Excellence in presentation skills, communicating project governance and delivery practices clearly to both internal and external executives

• High-level orchestration skills to align internal and external stakeholders across large, complex initiatives

• Strong service delivery and program management skills, with the ability to translate customer goals into well-structured program plans that reliably deliver against them

• Prior experience delivering large, complex programs at a Consulting, SI, or Software/Cloud Vendor is highly preferred

Compensation:

Blitzy is an equal opportunity employer committed to building a diverse and inclusive team. We believe different perspectives make us stronger. Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Blitzy’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Partner can share more about the specific salary range during the hiring process