Principal Partnerships Manager

What's the opportunity?

Fin.ai is building the AI agent that resolves customer support conversations autonomously — and our partner ecosystem is central to how we scale adoption in the EMEA market. As a Principal Partner Manager for EMEA, you'll own our partner relationships across a defined set of priority markets, working closely with our direct sales team to drive revenue through systems integrators, value added resellers, and local implementation partners.

This is a builder role for someone who thrives in a dynamic, high-growth environment. You'll be the architect of Fin.ai's EMEA partner motion — standing up programs, forging relationships, and converting partner activity into measurable pipeline for AI-driven customer support deployments. You'll operate across multiple partner types simultaneously and serve as the connective tissue between our ecosystem and our sales team.

The ideal candidate brings a hunter's instinct to partnerships: proactive, commercially sharp, and energised by the challenge of building something meaningful in a market with real momentum around AI adoption in customer service. You'll work cross-functionally with sales, marketing, and regional leadership — and you'll be a visible face of Fin.ai in the EMEA partner and CX community.

What will I be doing?

• Take ownership of Fin's partner portfolio across a defined set of priority EMEA markets, spanning systems integrators, cloud resellers, and local consulting partners
• Design and run joint go-to-market motions with regional consulting firms and CX implementation partners
• Connect partner-sourced activity directly into the regional sales team's pipeline through account mapping, warm introductions, and active deal support
• Bring together cloud reseller and consulting partners teams around shared enterprise opportunities, orchestrating joint plays where it makes sense
• Build durable, senior-level relationships with partner leadership, positioning yourself as a de facto member of their go-to-market org
• Own the reporting on partner-influenced and partner-sourced pipeline, and represent program results to internal leadership and the broader EMEA team
• Jump in on partner-led implementations when needed to protect delivery quality and keep partners bought in
• Vet inbound partnership requests and go hunting for new relationships that open doors for Fin in your markets
• Partner with Fin's global and EMEA teams to localize programs for your region and feed regional learnings back into the broader partner strategy

What skills do I need?

• 8+ years in partnerships, channel, or alliances roles within enterprise SaaS, cloud, or CX/customer support software
• Hands-on experience managing cloud resell & consulting partnerships — you're not a one-partner-type operator
• Strong pipeline-generation instincts — you think in terms of sourced and influenced revenue, not just relationship health
• Commercial fluency — you can draw a straight line from partner activity to closed revenue
• A natural collaborator with direct sales teams — you know what makes a rep's life easier and you build for that
• Range across levels — equally credible in a room with a partner CRO and coordinating day-to-day logistics with a partner marketing manager
• Comfort operating in fast-moving, high-growth environments where the playbook is still being written
• Familiarity with the EMEA market landscape; open to regular travel across the region
• Operational rigor — you can run multiple live partner relationships in parallel without anything slipping, and you over-communicate rather than under
• Genuine curiosity about AI and a willingness to use AI tools to work smarter

#LI-Hybrid