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Principal Program Manager

Join Fin as a Principal Program Manager to shape high-priority objectives and enhance program management practices in a fast-paced AI environment.

Location
San Francisco, California
Compensation
$189k–$225.8k/yr
Level
principal
Type
full time · Hybrid

Posted by employer 4 months ago

First seen on Joblaze 4 months ago

Last verified on the company career page 23 hours ago

Skills & Technologies

AI in the day-to-day

Fin's AI Agent, powered by proprietary models, resolves complex customer issues across channels.

Requirements

Experience
8+ years

Not disclosed in this posting: visa sponsorship.

Benefits

401k Match Unlimited PTO Equity/Stock Options Health Insurance Parental Leave

Joblaze summary

The Principal Program Manager at Intercom plays a crucial role in shaping and executing high-priority objectives by collaborating with senior leadership to define and streamline complex programs. This position requires extensive experience in program management within a fast-paced AI/SaaS environment, emphasizing strategic thinking and strong stakeholder management skills. Ideal candidates are seasoned professionals who excel in driving cross-functional alignment and mentoring others, contributing to the overall improvement of program management practices at the company.

Joblaze insights

  • Listed about 4 months ago — first seen on Joblaze June 7, 2026. Last confirmed on Intercom's careers page October 29, 2026.
  • Salary band is above the typical range for Management roles (median ~$170,000).
  • Starts above 78% of 23 comparable principal management roles in United States we track (median $154,000 across 15 companies).
  • AI/ML appears in 17.1% of 35 comparable principal management roles in United States; SaaS appears in 14.3% of 35 comparable principal management roles in United States.

Quick facts

Is the Principal Program Manager role remote?
It's hybrid — Intercom expects some on-site time in San Francisco, California.
What's the salary range?
Intercom lists $189,000–$225,750 for this role.
How much experience is required?
At least 8 years of relevant experience for this Principal Program Manager role.
Where is the role based?
Intercom is hiring for this position in San Francisco, California.
What's the tech stack?
Joblaze extracted these technologies from the posting: AI/ML, SaaS.
What seniority level is this role?
Intercom targets principal-level candidates for this position.
Is this full-time or contract?
Full-time for this Principal Program Manager role at Intercom.

From the original posting

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

What's the opportunity?

We're looking for a Principal Program Manager to join the Strategic Program Management team in San Francisco. This is a senior individual contributor role where you shape how Fin’s highest-priority objectives get set up for success and delivered. Reporting to Senior Manager, Strategic Program Management, you'll work directly with senior leaders across every org to turn ambiguous, high-stakes company goals into programs that deliver on their goals. You'll also raise the bar for how program management works at Fin, building the systems and practices that make the whole team, and those that work with you, better.

What will I be doing?

  • Partner directly with execs and senior leadership to define programs of work that enable Fin to hit its highest priority company objectives
  • Take a holistic view across programs, connecting the dots back to company strategy and surfacing gaps, misalignment, or opportunities to streamline
  • Take ambiguous, high-stakes problems and drive them to clarity - defining the right structure, roles, and decision-making frameworks, often from scratch
  • Drive cross-functional decision-making by identifying the right stakeholders, surfacing the information they need and recommendations
  • Proactively identify program risks and anticipate change before it happens, driving action to course-correct and maintain momentum
  • Set and raise the bar for how program management works at Fin - creating new frameworks, challenging existing processes that aren't working, and feeding learnings back into how the team operates
  • Hold people accountable at every level, from workstream drivers to exec sponsors, ensuring progress and ownership across complex, cross-functional programs
  • Mentor and develop teammates, making the people around you better and faster
  • Evangelize program management across the company - shaping how other teams and orgs think about execution, collaboration, and ways of working

What skills do I need?

  • You have 8+ years of experience in program management with a track record of leading large, complex, cross-functional programs in a fast paced AI/SaaS B2B environment with an evolving strategy
  • Proven experience working directly with senior level leadership, you’re comfortable engaging with and influencing senior executives and leadership to get to the right outcome
  • High ownership and agency, with the ability to manage multiple high-profile, high-visibility programs simultaneously in a fast-paced environment
  • A strategic thinker who connects execution to company strategy, spots gaps across programs, and understands how mission, product, and financial plan tie together
  • You are solutions oriented and proactive when it comes to taking action to solve problems and mitigate risks
  • You have strong facilitation and stakeholder management skills with a track record of bringing together senior-level viewpoints and driving alignment
  • You’re an excellent self-starter with a track record of seamless execution on complex programs with minimal guidance
  • You've built and significantly improved program management practices, frameworks, or ways of working at a previous company
  • Excellent communicator who can flex between an exec room and a cross-functional working group, adapting style and depth to the audience
  • Experience mentoring or developing others, whether direct reports or peers - you make the people around you better

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $189,000-$225,750. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

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