Joblaze summary

In the role of Product Operations Specialist for Procurement at Ramp, the individual will focus on enhancing workflows that streamline procurement processes for customers, ensuring efficiency and accuracy. Key skills include experience in product operations or management, proficiency in data analysis, and familiarity with AI tools to drive product improvements. This position is well-suited for someone with a background in B2B SaaS and a strong ability to translate customer feedback into actionable insights. Ramp emphasizes a collaborative environment where team members are empowered to take ownership of their projects.

Joblaze insights

Listed about a month ago — first seen on Joblaze September 24, 2026. Last confirmed on Ramp's careers page November 12, 2026.
AI appears in 3.6% of 167 comparable mid product roles in United States; Data Analysis appears in 0.6% of 167 comparable mid product roles in United States.

Quick facts

How much experience is required?: At least 3 years of relevant experience for this Product Operations Specialist | Procurement role.
What's the tech stack?: Joblaze extracted these technologies from the posting: AI, B2B SaaS, Data Analysis, Procurement.
What seniority level is this role?: Ramp targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Product Operations Specialist | Procurement role at Ramp.

From the original posting

The problems are high-stakes, data-dense, and unforgiving.

About the Role

As a Product Operations partner for Ramp Procurement, you will help build and scale the workflows that enable customers to manage their procurement processes with speed, accuracy, and control. You will improve both the requester and approver experience while shaping product quality through data, customer feedback, and tight partnership with customer-facing internal teams.

Beyond your product vertical, you will also contribute to Product Operations process improvement and product building that allows our Product and Engineering teams to scale. You will use AI tools to improve release management, collect customer feedback, and enable internal teams to support customers and troubleshoot issues.

Our main goal is to reduce customer friction, measured by support tickets per active user and customer NPS.

*Please note that this Product Operations role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 2 days/week*

What You’ll Do

Own the voice-of-customer loop for Procurement — systematically capture, analyze, and prioritize feedback from CX, Sales, and direct customer channels
Partner with Product, Engineering, and Design to translate customer feedback into actionable product requirements and specs
Own launch operations for new Procurement features as they move from Alpha to GA, including AI-native experiences that require strong customer and internal enablement
Directly ship product improvements (UX fixes and paper cuts) using AI tools — owning your own backlog of customer friction reduction, not just feeding the engineering backlog
Use AI to automate processes and build products that enable teams to ship faster while maintaining a high quality bar
Build scalable operating systems for release readiness, internal enablement, supportability, and issue escalation across Procurement workflows

What You Need

3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS; experience with procurement, intake and approval workflows, spend management, or financial operations preferred
Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction
Ability to translate qualitative feedback into crisp requirements and operational processes
Comfort working in ambiguous, technically complex spaces and driving clarity across multiple stakeholders
Strong problem solving, prioritization, and communication skills; bias to ship improvements quickly and measure impact
Experience using AI tools (e.g., Claude Code) to accelerate your work and directly make product improvements

About Our Teams

Spend Management owns our core spend product, including card issuance, reimbursements, and travel & entertainment to control spend
Procurement owns streamlining new purchase requests, approvals, vendors, savings, and price intelligence products to help companies make better financial decisions
Intelligence owns the reporting, savings, and price intelligence products to help companies make better financial decisions
Bill Payments owns our invoice management, accounts payable, and B2B payment capabilities
Risk owns our underwriting and financial products that determine which businesses to approve and how to manage risk
Growth owns onboarding, activation and retention products to help our customers be successful on the Ramp platform
Accounting owns creating intelligence in our accounting platform, saving finance teams time and money
Mobile owns our mobile app development and mobile strategy

Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend

United States

100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
Fertility HRA (up to $10,000 per year)
Pet insurance
In-office perks: lunch, snacks, drinks, and more

Canada

Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)

United Kingdom

Private medical insurance through Freedom Elite

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Product Operations Specialist | Procurement