How much experience is required?

At least 2 years of relevant experience for this Renewal Account Manager role.

What's the tech stack?

Joblaze extracted these technologies from the posting: SaaS, Salesforce.

What seniority level is this role?

Kong targets mid-level candidates for this position.

Is this full-time or contract?

Full-time for this Renewal Account Manager role at Kong.

Renewal Account Manager at Kong

Joblaze summary

The Renewal Account Manager at Kong is responsible for overseeing the renewal process for a designated group of customers, engaging them to discuss contract terms and future needs. This role requires proficiency in Salesforce and strong negotiation skills, as well as the ability to identify upsell opportunities and mitigate churn. Ideal candidates will have a background in account management or customer success within a SaaS environment, and should be adept at managing multiple accounts while collaborating effectively across teams.

Joblaze insights

Listed 2 days ago on Joblaze — tracked directly from Kong's career page.
Kong has 80 other open roles including Senior Staff Forward Deployed Engineer, Senior Technical Customer Success Manager, Account Executive, Commercial.
1495 active SaaS roles on Joblaze right now.
1198 active Salesforce roles on Joblaze right now.
Typical SaaS salary we track runs $115,000–$207,925 (median $151,500, across 636 roles). See SaaS salary trends

Quick facts

How much experience is required?: At least 2 years of relevant experience for this Renewal Account Manager role.
What's the tech stack?: Joblaze extracted these technologies from the posting: SaaS, Salesforce.
What seniority level is this role?: Kong targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Renewal Account Manager role at Kong.

From the original posting

Are you ready to unlock intelligence?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

What You’ll Do:
• Own and manage the renewal process for an assigned portfolio of customers.
• Engage with customers before their renewal date to discuss contract terms value realization and future needs.
• Prepare and present renewal quotes proposals and contracts using Salesforce and other tools.
• Collaborate with (CSMs) and (SEs) to address customer questions or technical requirements.
• Proactively identify and address at-risk renewals developing strategies to mitigate churn.
• Negotiate contract terms and pricing to ensure a win-win outcome.
• Identify and pursue upsell and cross-sell opportunities during the renewal process.
• Provide feedback to management on trends challenges and areas for process improvement.

What You’ll Bring:
• Experience in account management renewals or customer success in a SaaS or technology environment.
• Proven ability to manage multiple accounts and prioritize tasks effectively.
• Strong communication and negotiation skills with a customer-centric approach.
• Experience with CRM systems such as Salesforce; familiarity with renewal tools is a plus.
• Analytical mindset with the ability to interpret customer health data and usage metrics.
• Team players with the ability to collaborate across departments and work independently.

#LI-SP1

About Kong:

Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit www.konghq.com.

Renewal Account Manager

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