Renewal Manager
Join Gong as a Renewal Manager to drive contract renewals and enhance customer engagement in a dynamic environment.
Posted by employer 3 days ago
First seen on Joblaze 1 day ago
Last verified on the company career page 1 day ago
Skills & Technologies
What you'll build
- Own the renewal process from initial outreach to contract execution
- Lead commercial negotiations by developing pricing proposals
- Drive customer engagement through live interactions
- Identify upsell and expansion opportunities within existing accounts
- Manage renewal forecasting and pipeline in Salesforce
Must have
- 2+ years of experience in renewals, account management, customer success, or sales in a B2B SaaS environment
- Proven track record of managing and negotiating contracts
- Experience working with Salesforce
- Exceptional communication and negotiation skills
- Strong business acumen
AI in the day-to-day
Gong harnesses the power of AI to transform how revenue teams win.
Requirements
- Experience
- 2+ years
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
In the role of Renewal Manager at Gong, the individual is responsible for managing the entire contract renewal process for SMB customers, ensuring timely renewals and identifying upsell opportunities. Key skills include experience in B2B SaaS renewals, proficiency with Salesforce, and strong negotiation abilities. This position is suited for someone with at least two years of relevant experience who can thrive in a fast-paced environment while maintaining a strategic focus. The team emphasizes collaboration and continuous improvement, contributing to a culture of transparency and trust.
Joblaze insights
- Listed yesterday — first seen on Joblaze October 1, 2026. Last confirmed on Gong's careers page October 1, 2026.
- Salary band is below the typical range for Sales/Marketing roles (median ~$140,000).
- Starts above 12% of 86 comparable mid sales/marketing roles in United States that list Salesforce we track (median $105,000 across 48 companies). See Salesforce salary trends
- Salesforce appears in 9.1% of 1457 comparable mid sales/marketing roles in United States; Negotiation appears in 0.1% of 1457 comparable mid sales/marketing roles in United States.
Quick facts
- Is the Renewal Manager role remote?
- It's hybrid — Gong expects some on-site time in Chicago, United States.
- What's the salary range?
- Gong lists $77,000–$110,000 for this role.
- How much experience is required?
- At least 2 years of relevant experience for this Renewal Manager role.
- Where is the role based?
- Gong is hiring for this position in Chicago, United States.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Customer Success, Negotiation, Sales, Salesforce.
- What seniority level is this role?
- Gong targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Renewal Manager role at Gong.
From the original posting
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.
As a Renewal Manager at Gong, you’ll play a critical role in ensuring our SMB customers continue to see value and renew their partnership with Gong. You’ll drive the end-to-end contract renewal process, identify expansion opportunities, and collaborate cross-functionally to ensure a seamless customer experience. You will also contribute to improving efficiency and retention through our renewals playbook, operational workflows, and customer engagement strategies.
RESPONSIBILITIES
- Own the renewal process from initial outreach to contract execution, ensuring on-time renewals and reducing churn.
- Lead commercial negotiations by developing pricing proposals, overcoming objections, and ensuring win-win contract agreements.
- Drive customer engagement through live interactions, leveraging data insights to reinforce Gong's value and alignment with customer goals.
- Identify upsell and expansion opportunities within existing accounts by uncovering needs for additional seats, products, or services.
- Manage renewal forecasting and pipeline in Salesforce, tracking renewal progress, risks, and deal velocity.
- Collaborate cross-functionally with Digital Customer Success, Sales, and Operations to accelerate renewals and improve processes.
- Develop and refine renewal processes by advocating for system improvements and automation to increase efficiency.
- Mitigate churn risk by identifying at-risk customers early and executing tailored renewal strategies.
- Manage contract execution workflows, including quote creation, Salesforce opportunity management, order form generation, and tracking contracts to close.
QUALIFICATIONS
- 2+ years of experience in renewals, account management, customer success, or sales in a B2B SaaS environment.
- Proven track record of managing and negotiating contracts with a strong renewal/expansion success rate.
- Experience working with Salesforce and Gong, particularly managing opportunities
- Exceptional communication and negotiation skills, able to handle objections and influence decision-makers.
- Strong business acumen, understanding customer needs and financial drivers to craft compelling renewal pitches.
- Highly organized with strong attention to detail, managing a high-volume book of business efficiently.
- Ability to work in a fast-paced, high-growth environment while maintaining a proactive, strategic approach.
WHAT SUCCESS LOOKS LIKE
Within the first 60 days, you will:
- Complete Gong onboarding and key certifications to build product, customer, and sales process knowledge
- Listen to customer calls, master value-based talk tracks, and understand common objections.
- Learn pricing and negotiation best practices to optimize renewal outcomes.
- Develop proficiency in Gong deal workflows, Salesforce processes, and contract execution best practices.
- Build cross-functional relationships across Customer Success, Sales, Finance, and Legal.
Within 3 months, you will:
- Fully own renewal negotiations and execution for a subset of customers.
- Drive engagement strategies for your book of business, proactively identifying renewal risks and opportunities.
- Develop a Quarter +1 engagement plan to maintain proactive outreach and improve retention rates.
- Assess areas for process automation and operational efficiencies, making data-driven recommendations.
The annual OTE for this position is $77,000 - $110,000 USD.
Standard company text repeated across Gong's postings is omitted here.