Senior Account Manager, Grocery

The Impact You'll Make

Upside is adding a Senior Account Manager to own a mixed book of grocery retailers, a set of strategic mid-market accounts plus a tail of smaller (SMB) accounts, in our fast-growing grocery vertical. In this role you'll run high-touch, data-driven management for the mid-market accounts and a lighter, playbook-driven motion for the SMB tail, flexing your approach to each account's value. Reporting to the AVP of Account Management, you'll work with analytics, product, marketing, and operations teams to ensure retailer value and support business growth.

What You'll Do

• Work with retailers from onboarding through long-term account management across a mixed mid-market and SMB book, building trust throughout the partnership.

• Improve retention through platform education and relevant data: customized decks and reviews for mid-market, templated and repeatable for the SMB tail.

• Tier and prioritize across the book, deciding where deep, custom attention earns its keep and where a standardized motion is the better call.

• Identify and close expansion opportunities and long-term agreement conversions across the book.

• Predict and address concerns before they lead to churn risk, including spotting at-scale patterns across the SMB tail, not just one account at a time.

• Lead account reviews with retailer partners, interpreting raw account data into performance reports, case studies, and white papers.

• Maintain account health at multiple levels, including senior executives of mid-market accounts, with a right-sized cadence for the SMB tail.

• Collaborate with internal Upside teams, including analytics, product, marketing, and operations, to provide a consistent, positive retailer experience.

Competencies You'll Need

• 5+ years of client-facing experience, including ownership of mid-market accounts; Bachelor's degree required.

• Experience exceeding retention and growth targets across a book of accounts, not just one or two marquee logos.

• Comfort managing a larger, mixed-tier book, prioritizing ruthlessly and flexing touch model by account value.

• Comfort operating repeatable, scaled motions and standardized playbooks, not only bespoke white-glove work.

• Strong analytical skills that translate analysis into relatable, compelling talking points and stories.

• Public-speaking experience and the ability to speak to both formal and casual audiences.

• Project-management abilities, including timeline management, client communication, and report interpretation, executed efficiently at volume.

• Creative problem-solving skills, diagnosing issues while bringing an array of potential solutions to retailers.

• Ability to travel up to 20%.

Location:

This role offers location flexibility, however, if you’re based in the Washington, D.C., Austin, Chicago, or NYC metropolitan regions, in-office attendance is required on a hybrid basis.

Compensation:

The U.S. base salary range for this full-time position is $121,000 - $152,000 + commissions + equity + benefits. The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific salary range during the hiring process.

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Benefits:

• Medical, dental, and vision coverage starting on Day 1

• Equity (ISOs)

• 401(k) program

• Family planning programs + paid parental leave

• Physical fitness and wellness memberships

• Emotional and mental health support programs

• Flexible work environment

• Lunch reimbursement for in-office employees

• Employee Resource Groups

• Learning and Development stipend

• Transparent culture

• Amazing mission!