Join Pylon as a Software Engineer to build AI-driven features for customer support and success operations in a collaborative environment.
Posted by employer 2 months ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
AI in the day-to-day
Leverage AI for software development and improve LLM observability.
Requirements
- Experience
- 3+ years
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
In this role, the Software Engineer will focus on developing features that enhance the efficiency of customer support and success operations through AI integration. Proficiency in full-stack development, particularly with technologies like React, Golang, and GraphQL, is essential, along with a strong ability to manage multiple projects in a fast-paced startup environment. This position is ideal for someone with at least three years of experience who thrives in collaborative settings and is eager to contribute to a growing team backed by prominent investors.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Pylon's career page.
- Pylon has 20 other open roles including Financial Controller, Head of Support, Head of Solutions.
- 5148 active AI/ML roles on Joblaze right now.
- 2727 active AWS roles on Joblaze right now.
- 1515 active React roles on Joblaze right now.
- Salary band is in line with the typical range for AI/ML roles (median ~$188,000).
- Pays more than 49% of the 2236 salaried AI/ML roles we track (median $180,000). See AI/ML salary trends
Quick facts
- Is the Software Engineer, AI role remote?
- No — this is an on-site role in San Francisco.
- What's the salary range?
- Pylon lists $180,000–$280,000 for this role.
- How much experience is required?
- At least 3 years of relevant experience for this Software Engineer, AI role.
- Where is the role based?
- Pylon is hiring for this position in San Francisco.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML, AWS, Golang, GraphQL, React.
- What seniority level is this role?
- Pylon targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Software Engineer, AI role at Pylon.
From the original posting
Pylon — the agentic support platform purpose-built for B2B.
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.
Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.
We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List.
What You'll Do
Build features so our customers in post-Sales roles (Customer Support & Customer Success) run their operations more efficiently by leveraging AI
Build prototypes, work independently, iterate quickly, and ship fast
Build the platforms that power Pylon's AI features - prompt executions, search infra, and more!
Improve LLM observability - AI evals (online and offline), scorers, and set up Pylon's AI for the next wave of scaling
Have high autonomy, own things end to end, and project manage your own work
Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
Collaborate with a strong technical team of senior engineers from places like Samsara, Affinity, Airbnb, and Meta
What We’re Looking For
You have 3+ years building product features and a demonstration of strong full-stack fundamentals
You highly leverage AI for software development and can juggle multiple workstreams at the same time.
You’ve worked at startups previously and navigated ambiguous environments.
You have a strong product sense and are able to quickly translate customer requirements into technical decisions in our codebase.
You have a growth mindset, want to constantly improve, and want to receive feedback.
You're in SF or you're willing to relocate, you love working in-person, and you're serious about joining us to build a culture we will all love
(Bonus) You have experience with our tech stack (React, Golang, GraphQL, and AWS).
(Bonus) You have experience with building agentic products in production.
Our Perks
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
More about Pylon
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 100+ and growing!
Additional Job details
The base salary range for this position is $180k - $280k annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Pylon. This role is eligible for stock options, as well as a comprehensive benefits package.