Software Engineer, Infrastructure
Join Pylon as a Software Engineer to design and maintain cloud infrastructure, ensuring scalability and reliability in a fast-growing startup.
Posted by employer 2 months ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
AI in the day-to-day
You highly leverage AI for software development and lean on agents and automation to do more with a small team.
Requirements
- Experience
- 3+ years
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
In this role, the Software Engineer for Infrastructure at Pylon is responsible for designing and maintaining the core cloud infrastructure, ensuring it scales effectively while preventing incidents through proactive monitoring and observability. The position requires strong backend or infrastructure engineering experience, particularly with cloud technologies, and familiarity with AI-driven development practices. Ideal candidates will have a startup background and a passion for building reliable systems in dynamic environments. Pylon, a rapidly growing company backed by notable investors, emphasizes a collaborative culture and innovative approaches to customer support.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Pylon's career page.
- Pylon has 20 other open roles including Financial Controller, Head of Solutions, Software Engineer, AI.
- 2727 active AWS roles on Joblaze right now.
- 1513 active React roles on Joblaze right now.
- 344 active Golang roles on Joblaze right now.
- Salary band is in line with the typical range for DevOps/SRE roles (median ~$165,000).
- Pays more than 56% of the 1354 salaried AWS roles we track (median $170,000). See AWS salary trends
Quick facts
- Is the Software Engineer, Infrastructure role remote?
- No — this is an on-site role in San Francisco.
- What's the salary range?
- Pylon lists $180,000–$280,000 for this role.
- How much experience is required?
- At least 3 years of relevant experience for this Software Engineer, Infrastructure role.
- Where is the role based?
- Pylon is hiring for this position in San Francisco.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AWS, Golang, GraphQL, React.
- What seniority level is this role?
- Pylon targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Software Engineer, Infrastructure role at Pylon.
From the original posting
Pylon — the agentic support platform purpose-built for B2B.
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.
Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.
We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List.
What You'll Do
Design and maintain the core infrastructure across our cloud environments — own it end to end, not just keep the lights on.
Prevent incidents before they happen. Build the monitoring, alerting, and observability that catches problems while they're still small.
Make our systems scale. Find the limits before our growth does and engineer past them.
Own developer velocity. Build the CI/CD pipelines and internal tooling that let every engineer here ship faster.
Hunt down performance bottlenecks and speed them up.
Build for an AI-first workflow — lean on agents and automation to do more with a small team.
What We're Looking For
You have 3+ years in backend or infrastructure engineering and strong hands-on experience with cloud infrastructure.
You highly leverage AI for software development and can juggle multiple workstreams at the same time.
You’ve worked at startups previously and navigated ambiguous environments.
You genuinely enjoy building scalable and reliable systems
You have a growth mindset, want to constantly improve, and want to receive feedback.
You're in SF or you're willing to relocate, you love working in-person, and you're serious about joining us to build a culture we'll all love
(Bonus) You have experience with our tech stack (React, Golang, GraphQL, and AWS).
(Bonus) You have experience with building agentic products in production.
Our Perks
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
More about Pylon
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 100+ and growing!
Additional Job details
The base salary range for this position is $180k - $280k annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Pylon. This role is eligible for stock options, as well as a comprehensive benefits package.