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Software Engineer, New Grad

Join Pylon as a Software Engineer to build AI-driven features for customer support and success in a collaborative environment.

Location
San Francisco
Compensation
$150k–$180k/yr
Level
junior
Type
full time · On-site

Posted by employer 2 months ago

First seen on Joblaze 1 week ago

Last verified on the company career page 1 day ago

Apply at Pylon → Save job Scanned from usepylon.com

Skills & Technologies

AI in the day-to-day

Pylon lets humans and agents collaborate on customer work, leveraging AI to automate low impact tasks.

Requirements

Education
Bachelor's degree

Not disclosed in this posting: years of experience, visa sponsorship.

Benefits

Annual Offsite Fitness Stipend Commuter Benefits Unlimited PTO Lunch, dinner, and snacks at the office Parental Leave

Joblaze summary

In this role, the new graduate software engineer will focus on developing features that enhance the efficiency of customer support and success operations through AI integration. Candidates should possess strong full-stack development skills and experience with technologies like React, Golang, GraphQL, and AWS. This position is ideal for recent graduates with a background in computer science or engineering, particularly those who thrive in collaborative, fast-paced environments. Pylon, a rapidly growing company backed by notable investors, emphasizes a culture of autonomy and continuous improvement.

Joblaze insights

Quick facts

Is the Software Engineer, New Grad role remote?
No — this is an on-site role in San Francisco.
What's the salary range?
Pylon lists $150,000–$180,000 for this role.
Where is the role based?
Pylon is hiring for this position in San Francisco.
What's the tech stack?
Joblaze extracted these technologies from the posting: AWS, Golang, GraphQL, React.
What seniority level is this role?
Pylon targets junior candidates for this position.
Is this full-time or contract?
Full-time for this Software Engineer, New Grad role at Pylon.

From the original posting

Pylon — the agentic support platform purpose-built for B2B.

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.

Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List.

What You'll Do

  • Build features so our customers in post-Sales roles (Customer Support & Customer Success) run their operations more efficiently by leveraging AI

  • Build prototypes, work independently, iterate quickly, and ship fast

  • Have high autonomy, own things end to end, and project manage your own work

  • Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way

  • Collaborate with a strong technical team of senior engineers from places like Samsara, Affinity, Airbnb, and Meta

What We’re Looking For

  • You are pursuing a bachelor’s or master’s degree in computer science, engineering, or another related field and can start full-time in Summer 2027.

  • You have relevant internship experience or side projects building product features and a demonstration of strong full-stack fundamentals

  • You have a growth mindset, want to constantly improve, and want to receive feedback.

  • You're in SF or you're willing to relocate, you love working in-person, and you're serious about joining us to build a culture we'll all love

  • (Bonus) You have interned at high-growth startups and can navigate ambiguous environments.

  • (Bonus) You highly leverage AI for software development and can juggle multiple workstreams at the same time.

  • (Bonus) You have experience with our tech stack (React, Golang, GraphQL, and AWS).

Our Perks

🚆 Commuter benefits

🌱 Parental leave

🏝️ 14 company holidays + unlimited PTO

🗺️ Annual offsite

🍽 Lunch, dinner, and snacks at the office

🏋️ Fitness stipend


More about Pylon

Funding: Series B led by a16z and BCV ($51M total raised)

Founders: Advith Chelikani, Robert Eng, and Marty Kausas

Team: Currently 100+ and growing!

Additional Job details

The base salary range for this position is $150k - $180k annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Pylon. This role is eligible for stock options, as well as a comprehensive benefits package.

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