Strategic Account Manager (New York)

We're a well-funded, early-stage startup building our Account Management team. This role is for a relationship-driven, commercially sharp operator who moves fast, loves building from scratch, and works closely with founders, Sales, and R&D to grow and retain our enterprise customer base.

This is not a “manage and maintain” role, it’s a high-impact, revenue-owning position working closely with our leadership team, Sales, Product, and R&D to shape how we retain and grow our enterprise customer base and drive best-in-class customer experience.

You'll own the post-sale relationship, from onboarding through renewal and expansion end-to-end, while helping to define how our customer success and account management function scales and operates effectively and efficiently.

Your Impact

Account Ownership and Growth

• Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion

• Build and execute multi-year account plans aligned to customer objectives and company growth targets

• Lead QBRs and executive engagements to align on customer business outcomes and value

• Develop deep understanding of customer operations and identify AI-driven impact opportunities to streamline and transform their business

• Advice your enterprise customers on AI initiatives, and business use-cases to use AI agents in their organization to achieve their business goals

• Drive expansion, cross-sell and upsell opportunities within existing accounts, across different departments and stakeholders

• Act as the primary point of contact and trusted advisor for your customers

Expansion & Revenue Growth

• Identify, shape, and close expansion opportunities across business units

• Drive cross-sell and upsell with strong ROI positioning

• Lead complex negotiations and deal execution

• Build internal champions and multi-thread relationships

Retention & Renewals

• Own the full renewal cycle including forecasting and close

• Identify churn risks early and drive mitigation plans

• Communicate clear business value to secure renewals

Onboarding and Adoption

• Lead structured onboarding with cross-functional team to ensure fast time-to-value

• Monitor adoption and proactively address gaps before they become risks

• Partner with Solution Engineering, R&D and Product to support smooth implementation

Cross-functional Collaboration

• Translate customer feedback into actionable product insights

• Be the voice of customer internally to ensure customer-centric culture

• Help build repeatable playbooks for onboarding, QBRs, and renewals

What It Takes

• 5-8+ years in Account Management, Customer Success, or Sales in enterprise SaaS

• Proven quota carrier with clear retention and expansion ownership

• Experience managing complex enterprise accounts and multi-stakeholder relationships

• Strong negotiation and closing skills - ability to work independently and drive commercial outcomes end-to-end

• Executive presence and strong communication skills

• Thrives in early-stage environments

• Analytical and data-driven mindset

• Solid understanding of AI concepts and enterprise applications

Nice to Have

• Experience in an early-stage or founding role

• Specific experience with enterprise platforms or workflow automation

• Domain expertise in Financial Services or Supply Chain industries

Compensation

The expected salary for this role is $220,000 to $290,000 OTE. This is a good-faith estimate but does not include equity or other forms of compensation. Pay will be based on experience level, but those outside the salary band are welcome to apply.