Systems Transformation Analyst II

Who we are:

Visit gomotive.com to learn more.

About the Role:

Motive's GTM Intelligence & Operations team owns the systems, data, and governance behind how 2,000 sellers, managers, and marketers engage our customers worldwide. As an Analyst, you will help keep our GTM platforms reliable, usable, and well-governed. You will administer and troubleshoot Outreach and connected workflows, help maintain accurate data and permissions, analyze recurring issues and adoption patterns, and turn user needs into clear requirements and practical improvements.

This role is suited to an experienced individual contributor who can independently manage operational work, resolve issues within their area of ownership, and coordinate with partners across GTM and technical teams. The analyst is expected to exercise sound judgment, communicate risks and findings clearly, and improve processes - not only close individual support requests. The role does not include people management responsibility.

What You’ll Do:

• Administer and support Outreach and related GTM workflows, including user access, settings, configuration, troubleshooting, and routine operational requests.
• Help maintain reliable Salesforce-Outreach data synchronization by investigating record, ownership, field-mapping, and workflow issues; document findings and coordinate fixes with the appropriate system owners.
• Triage support requests, identify root causes, communicate status clearly, and escalate high-impact or cross-system incidents with useful evidence and recommended next steps.
• Monitor data quality, usage, and operational health; build or maintain reports and analyses that surface trends, exceptions, adoption gaps, and opportunities to reduce manual work.
• Support governance for user access, roles, permissions, data handling, and compliant outbound workflows in partnership with system owners and relevant teams.
• Translate stakeholder needs into documented requirements, process maps, test cases, and acceptance criteria for system changes.
• Participate in testing and release activities, validate changes, maintain accurate documentation, and help users understand updates through concise guidance and training.
• Partner with Sales Operations, Sales leaders, Enterprise Systems, IT, Enablement, Legal, and other stakeholders to resolve issues and improve GTM processes.
• Own assigned operational processes or system workstreams, track dependencies, and follow work through implementation and measurement of results.
• Look for repeatable ways to improve support, data hygiene, platform adoption, and the quality of operational reporting.

What We’re Looking For:

• Typically 3–5+ years of relevant experience, or equivalent practical experience demonstrating ownership of complex systems or operational workstreams.
• Hands-on experience administering or supporting a sales engagement platform; Outreach experience is strongly preferred. Experience with Salesloft or a comparable platform may also be relevant.
• Working knowledge of Salesforce concepts such as records, objects, fields, ownership, reporting, and integrations; direct Salesforce administration experience is a plus.
• Basic understanding of GTM tools such as LinkedIn Sales Navigator, ZoomInfo, and LeanData.
• Demonstrated ability to independently investigate system, workflow, or data issues, identify likely root causes, validate findings, and explain conclusions clearly.
• Experience managing operational requests and project work, prioritizing across competing needs, and communicating status, risks, and dependencies.
• Comfortable working with spreadsheets and operational reports; experience with SQL, BI tools, or data visualization is a plus.
• Clear written and verbal communication, sound judgment with sensitive data, and the ability to collaborate across technical and nontechnical teams.
• A detail-oriented, service-minded approach, with the ability to balance timely user support and durable process improvements.
• Experience documenting business processes, requirements, test plans, or system changes.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

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