Technical Support Engineer
Join Abnormal Security as a Technical Support Engineer to provide exceptional support in email and SaaS security.
Posted by employer 3 days ago
First seen on Joblaze 2 days ago
Last verified on the company career page 16 hours ago
Skills & Technologies
What you'll build
- Act as a trusted L1 technical advisor for enterprise customers
- Own and resolve inbound support tickets
- Provide customers with clear, timely updates
- Collaborate closely with Engineering
- Create and maintain internal and external knowledge base content
Must have
- 4+ years in technical support roles
- Strong knowledge of email security fundamentals
- Proven ability to debug complex technical issues
- Excellent written and verbal communication skills
- Familiarity with support and collaboration tools
Nice to have
- Experience using AI tools for troubleshooting
- Mindset for continuous learning
- Experience in cybersecurity
- Experience in API-driven platforms
AI in the day-to-day
Experience using AI tools for troubleshooting or prompting is a strong plus.
Requirements
- Experience
- 4+ years
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
In this role, the Technical Support Engineer at Abnormal Security addresses complex technical issues for enterprise customers, focusing on email and SaaS security. The position requires expertise in cloud ecosystems and strong troubleshooting skills, along with effective communication to bridge technical concepts for diverse stakeholders. Ideal candidates have over four years of experience in technical support, particularly in cybersecurity or API-driven environments. The role also involves collaboration with engineering teams to enhance product reliability and customer satisfaction.
Joblaze insights
- Listed 2 days ago on Joblaze — tracked directly from Abnormal Security's career page.
- Abnormal Security has 77 other open roles including Sr. Customer Success Manager, Fed/SLED, Enterprise Account Executive - Chicago, Senior Professional Service Consultant.
- 1672 active AI roles on Joblaze right now.
- 1495 active SaaS roles on Joblaze right now.
- 1198 active Salesforce roles on Joblaze right now.
- Typical AI salary we track runs $120,000–$199,775 (median $159,900, across 686 roles). See AI salary trends
Quick facts
- Is the Technical Support Engineer role remote?
- It's hybrid — Abnormal Security expects some on-site time in Hybrid - Bangalore, India.
- How much experience is required?
- At least 4 years of relevant experience for this Technical Support Engineer role.
- Where is the role based?
- Abnormal Security is hiring for this position in Hybrid - Bangalore, India.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI, Confluence, Cortex SOAR, CrowdStrike, Email Security, Google Workspace.
- What seniority level is this role?
- Abnormal Security targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Support Engineer role at Abnormal Security.
From the original posting
About You
You’re an experienced, customer-obsessed technical support professional with a passion for solving complex problems in high-stakes environments. With 4+ years of experience, you’ve developed a track record of supporting enterprise customers, driving technical investigations, and advocating for continuous product improvement.
You're energized by the evolving threat landscape in email and SaaS security, and you’re excited to support a platform that uses behavioral AI to stop the attacks others miss. You're equal parts communicator, troubleshooter, and customer champion—committed to delivering exceptional support and building customer trust at every step.
What You Bring:
- 4+ years in technical support roles, ideally in cybersecurity, enterprise SaaS, or API-driven platforms.
- Strong knowledge of email security fundamentals, SaaS platforms, and cloud ecosystems like Microsoft 365, Google Workspace, Slack, Okta, Splunk, Crowdstrike, Cortex SOAR, Rest API or Zoom.
- Proven ability to debug complex technical issues, analyze logs, and collaborate cross-functionally with Engineering and Product teams.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
- Familiarity with support and collaboration tools such as Zendesk, Salesforce, Jira, and Confluence.
- A mindset for continuous learning, efficiency, and improving both the customer experience and internal support processes.
- Experience using AI tools (e.g., GPT-based assistants, internal chatbots, or AI-powered support platforms) for troubleshooting or prompting is a strong plus.
In This Role, You Will:
- Act as a trusted L1 technical advisor for enterprise customers using Abnormal’s Cloud Email Security, AI Security Agents, and Saas Security.
- Own and resolve inbound support tickets—including configuration issues, API questions, behavioral false positives, and threat investigations.
- Provide customers with clear, timely updates, root cause insights, and solution recommendations that reinforce product confidence and trust.
- Collaborate closely with Engineering to ensure timely, high-quality resolutions and robust post-mortem documentation.
- Support seamless customer onboarding and engagement by working alongside Customer Success Managers.
- Create and maintain internal and external knowledge base content to improve case deflection and empower customers.
- Identify patterns in support interactions to flag recurring pain points and drive product improvements.
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A note on AI in our process:
Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards.
Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.