Account Manager - Japan
Posted by employer 4 months ago
First seen on Joblaze 4 months ago
Last verified on the company career page 1 day ago
Skills & Technologies
Requirements
- Experience
- 5–7 years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In the Customer Success role at ElevenLabs, the individual will engage directly with enterprise clients to implement and optimize conversational agents on the ElevenLabs platform. Key skills include experience with AI agent deployment, API integrations, and a strong grasp of the Japanese market. This position is ideal for someone with 5-7 years in Customer Success or Account Management, particularly in B2B SaaS or AI/ML, who can drive revenue growth through effective customer engagement and technical support.
Joblaze insights
- Listed about 4 months ago — first seen on Joblaze May 14, 2026. Last confirmed on ElevenLabs's careers page October 7, 2026.
Quick facts
- Is the Account Manager - Japan role remote?
- Yes — ElevenLabs lists this as a fully remote position.
- How much experience is required?
- 5–7 years of relevant experience for this Account Manager - Japan role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML, B2B SaaS, developer tools.
- What seniority level is this role?
- ElevenLabs targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Account Manager - Japan role at ElevenLabs.
From the original posting
ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
How we work
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
What we offer
Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
About the role
This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. The focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments.
You will guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems. You will analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale.
In parallel, you will own expansion outcomes across a defined portfolio of enterprise accounts. Success is measured by net revenue retention and sustained multi-product adoption. You will identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Account Managers to convert technical success into durable revenue growth and long-term customer commitment.
Requirements
5-7 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in Japan
Familiarity and experience with building and deploying AI agents
Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities
Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
Strong understanding of the Japan market landscape and cultural nuances
Self-motivated and able to work independently in a remote or distributed team environment
#LI-Remote
Standard company text repeated across ElevenLabs's postings is omitted here.