Partner with enterprise employers to drive hiring goals and ensure value in Handshake's product as an Enterprise Customer Success Manager.
Posted by employer 1 day ago
First seen on Joblaze 6 hours ago
Last verified on the company career page 6 hours ago
What you'll build
- Partner with Enterprise employer partners
- Drive adoption across recruiting teams
- Establish and nurture relationships with senior stakeholders
- Align on employers' business objectives
- Set-up key workflows and processes
Must have
- 4-6 years of experience in Customer Success, Strategic Consulting, or Account Management
- Develop relationships with senior stakeholders
- Provide expert consultation and training to employer partners
- Leverage data to inform decision-making
Nice to have
- High level of comfort facilitating meetings
- High degree of collaborative spirit
- High degree of technical aptitude
- Provides process improvement solutions
Practical constraints
- Must be willing to travel as needed for customer engagements
- Expected to be onsite 3 days a week if within commuting distance of SF or NYC office
AI in the day-to-day
We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data.
Requirements
- Experience
- 4–6 years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In this role, the Enterprise Customer Success Manager at Handshake focuses on building and maintaining strategic relationships with employer partners to help them meet their hiring objectives. The position requires expertise in customer success within a B2B SaaS or tech environment, along with strong project management skills and the ability to leverage data for decision-making. This role is suited for someone with 4-6 years of relevant experience who can navigate both strategic discussions and tactical implementations effectively.
Joblaze insights
- Listed today — first seen on Joblaze November 6, 2026. Last confirmed on Handshake's careers page November 6, 2026.
- This exact title is also open at 1 other location at Handshake: San Francisco, CA.
- AI/ML appears in 3.3% of 3393 comparable mid other roles in United States; B2B SaaS appears in 0.1% of 3393 comparable mid other roles in United States.
Quick facts
- Is the Enterprise Customer Success Manager role remote?
- It's hybrid — Handshake expects some on-site time in United States.
- How much experience is required?
- 4–6 years of relevant experience for this Enterprise Customer Success Manager role.
- Where is the role based?
- Handshake is hiring for this position in United States.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML, B2B SaaS.
- What seniority level is this role?
- Handshake targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Enterprise Customer Success Manager role at Handshake.
From the original posting
Why join Handshake now:
Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel
About the Role
Reporting to the Senior Manager of Enterprise Customer Success, you'll partner with our Enterprise employer partners to ensure they achieve their hiring goals, drive adoption across recruiting teams and ensure they are seeing value in the Handshake product. As an Enterprise Customer Success Manager, you will be a strategic partner and long term point of contact for our employer partners. Your primary goal will be to establish and nurture relationships with senior stakeholders, align on employersʼ business objectives and set-up key workflows and processes based on the unique needs of the employer. The ideal candidate has a proven track record of quickly building relationships and trust, effortlessly pivoting from strategic to tactical, and being a project management powerhouse.
Please note: This role is remote-friendly, but candidates within commuting distance of our SF or NYC office are expected to be onsite 3 days a week. Must be willing to travel as needed for customer engagements.
Desired Capabilities
Has a minimum of 4-6 years of experience in Customer Success, Strategic Consulting, or Account Management within a high growth B2B SaaS, AI, or tech company
Develop relationships with senior stakeholders of our customers and deeply understand each customerʼs business goals, objectives and needs
Provide expert consultation and training to employer partners on early talent, Handshake best practices and workflows
Establish strong relationships with external stakeholders and translate business needs into Handshake solutions
Leverage data to inform decision-making and refine early talent recruiting ROI strategies
Work closely with cross-functional partners like Sales, Success, Account Management, Support, Education/University partnerships team, Marketing, Insights, Product, User Research, Enablement, RevOps, etc.
Extra Credit
Has a high level of comfort facilitating meetings and delivering product training(s) with external customers
Has a high degree of collaborative spirit
Has a high degree of technical aptitude
Provides process improvement solutions to create team efficiencies
Perks
Handshake delivers benefits that help you feel supported and thrive at work and in life.
🎯 Ownership: Equity in a fast-growing company
💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching
💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
📚 Growth: $2,000 learning stipend, ongoing development
💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office
🤝 Connection: Team outings & referral bonuses
Standard company text repeated across Handshake's postings is omitted here.
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