Joblaze summary

In the role of Lead, Candidate Experience at MongoDB, the individual will oversee the daily operations of the North America Candidate Experience team, focusing on enhancing the candidate journey through effective scheduling and communication. Key skills include experience in recruiting operations and program management, along with strong operational judgment to streamline processes. This position is suited for someone with a background in talent acquisition or related fields, ideally with experience in leading cross-regional programs. The role involves collaboration with various teams to implement global candidate experience initiatives.

Joblaze insights

Listed yesterday — first seen on Joblaze November 14, 2026. Last confirmed on MongoDB's careers page November 14, 2026.
Salary band is below the typical range for Management roles (median ~$172,000).
Starts at or below all 335 comparable lead management roles in United States we track (median $195,000 across 97 companies).

Quick facts

Is the Lead, Candidate Experience role remote?: It's hybrid — MongoDB expects some on-site time in New York City, United States.
What's the salary range?: MongoDB lists $53,000–$105,000 for this role.
Where is the role based?: MongoDB is hiring for this position in New York City, United States.
What seniority level is this role?: MongoDB targets lead candidates for this position.
Is this full-time or contract?: Full-time for this Lead, Candidate Experience role at MongoDB.

From the original posting

MongoDB is looking for a thoughtful, operationally strong leader to elevate the candidate experience across North America and deliver global candidate-experience programs. In this role, you will lead regional service operations while owning the planning and execution of assigned programs that improve the candidate journey.

You will report to the Manager, Candidate Experience, and work closely with regional colleagues, recruiters, hiring teams, and cross-functional partners.You will turn priorities into clear plans, keep work moving across teams and time zones, identify risks early, and share progress and recommendations with Recruiting leadership. The right person brings a candidate-first mindset, sound operational judgment, and the ability to create structure in a fast-moving environment.

This role can be based out of our New York City or Austin offices, or remotely in the NORAM region.

What You’ll Do

Lead candidate-experience operations

Lead and develop the North America Candidate Experience team, setting expectations, coaching, and managing performance and workload, while overseeing day-to-day operations (interview scheduling, offer and requisition approvals, ticket support, escalations) and partnering with Recruiting, Recruiting Operations, and global colleagues.

Own global candidate-experience program delivery

Own assigned global programs end to end, including work plans, cross-regional coordination, change adoption, and impact reporting, in partnership with the Manager, Candidate Experience.

Improve the end-to-end candidate journey

Use candidate and stakeholder feedback to identify and fix recurring friction in scheduling, communication, and recruiting handoffs, applying automation where it improves the experience.

Use insight to guide action

Track service and experience measures (scheduling turnaround, accuracy, escalations, workload, candidate feedback) and turn them into clear recommendations for leadership.

What You Bring

Required

Experience in candidate experience, recruiting coordination, recruiting operations, talent acquisition, program operations, or a closely related field.
A track record of leading projects or programs through planning, partner alignment, execution, and follow-through.
Strong operational judgment and experience improving processes, managing competing priorities, and resolving issues in a fast-paced environment.
The ability to use operational information and qualitative feedback to identify problems, make recommendations, and explain trade-offs.
Clear, thoughtful communication and the ability to build productive relationships across teams, functions, and time zones.

Preferred

Experience leading or supporting candidate-experience programs across multiple regions or functions.
Experience coaching colleagues, coordinating team workload, or providing day-to-day team leadership. Formal people-management experience is valued if relevant to the final scope of the role.
Experience establishing service standards, operating measures, reporting routines, or capacity-planning practices.
Familiarity with recruiting and collaboration tools such as Greenhouse, Guide, Goodtime, Zendesk, Slack, reporting tools, or workflow automation.
Experience partnering with Recruiting Operations, People Operations, HR, or other cross-functional teams.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 4273617745

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is:

$53,000—$105,000 USD

Standard company text repeated across MongoDB's postings is omitted here.

Lead, Candidate Experience