Joblaze summary

The Senior Director of Business Operations at Backstory is responsible for creating and managing the operational framework that supports the company's growth, integrating various functions such as compensation design, territory planning, and CRM administration into a cohesive system. This role requires expertise in metrics and commercial operations, leveraging AI tools to streamline processes that traditionally required larger teams. Ideal candidates will have a strong background in go-to-market strategies and operations, suited for senior professionals looking to make a significant impact in a fast-paced environment.

Joblaze insights

Listed 2 days ago — first seen on Joblaze October 23, 2026. Last confirmed on Backstory's careers page October 25, 2026.
AI/ML appears in 16.9% of 915 comparable director management roles.

Quick facts

Is the Senior Director of Business Operations role remote?: Yes — Backstory lists this as a fully remote position.
What's the tech stack?: Joblaze extracted these technologies from the posting: AI/ML.
What seniority level is this role?: Backstory targets director candidates for this position.
Is this full-time or contract?: Full-time for this Senior Director of Business Operations role at Backstory.

From the original posting

About Backstory Backstory (formerly People.ai) is the leading AI answers platform for sales teams. With more than a decade of training AI models on billions of sales interactions, Backstory enables modern sales teams to ask questions and get the right answer in the moment directly within their existing AI workflows. Sales leaders from companies like OpenAI, IBM, Red Hat, Verizon, Palo Alto Networks, Iron Mountain, TransUnion, Randstad and others rely on Backstory to get trusted answers wrapped in real business context helping them orchestrate deals more effectively and drive revenue. By connecting every signal to the right accounts and opportunities, Backstory shows teams exactly what is happening and what to do next. Customers across industries including enterprise, cybersecurity, data and analytics, and defense use Backstory to drive trillions in pipeline and revenue. Recognized by Gartner and Forrester, the Inc. 5000, Y Combinator Top Companies, and the Forbes AI 50, Backstory is based in San Francisco and backed by ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Akkadian Ventures and Mubadala Capital. The Role We are hiring a Sr. Director of GTM Operations to build the operating system behind Backstory’s growth. You will own the metrics, systems, cadences, and commercial operations that let a small, AI-leveraged team run what once took a much larger ops function. The role reports to the SVP of Customer Value. This role brings GTM operations together in one place. Comp design, territory and quota planning, pricing approvals, lead routing, and CRM administration consolidate here instead of sitting in separate functions. Sales, CS, and Partnerships should run on one integrated operating system. You will present quarterly results and forward guidance to the Executive Leadership Team, and be the authority on how confident leadership should be in the numbers. You will also run our GTM on Backstory itself, turning our own operating model into a proof point for customers.

Senior Director of Business Operations

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