Joblaze summary

In this role, the Account Manager for the DACH region will focus on onboarding and supporting customers while driving revenue growth through renewals and upsells. The position requires a strong background in B2B SaaS or AI/ML products, along with fluency in German and English, and familiarity with API integrations. This role is ideal for someone with over five years of experience in customer success or account management, who thrives in a fast-paced environment and can navigate complex technical challenges. ElevenLabs emphasizes a builder's mindset, encouraging innovation and collaboration across teams.

Joblaze insights

Listed yesterday — first seen on Joblaze November 7, 2026. Last confirmed on ElevenLabs's careers page November 7, 2026.
This exact title is also open at 1 other location at ElevenLabs: Germany.
AI/ML appears in 24.8% of 101 comparable senior sales/marketing roles in Germany; B2B SaaS appears in 1% of 101 comparable senior sales/marketing roles in Germany.

Quick facts

Is the Account Manager - DACH role remote?: Yes — ElevenLabs lists this as a fully remote position.
How much experience is required?: At least 5 years of relevant experience for this Account Manager - DACH role.
What's the tech stack?: Joblaze extracted these technologies from the posting: AI/ML, B2B SaaS, developer tools.
What seniority level is this role?: ElevenLabs targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Account Manager - DACH role at ElevenLabs.

From the original posting

ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

How we work

High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

What we offer

Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

About the role

This is a builder's role, where you'll own both the technical depth and commercial outcomes for some of ElevenLabs' most exciting customers across the DACH region (Germany, Austria, Switzerland), sitting at the intersection of product, engineering, and revenue.

You'll get ahead of the problem. You'll dig into how customers deploy ElevenLabs across web, mobile, and their systems, spot the problems before they do, inspire new use-cases and own the solution end to end. You'll own the number too: renewals, expansion and cross-sell. Success here means driving real revenue retention and growth for your book of business.

What this looks like day to day

You'll run onboarding, enablement, and growth across ElevenLabs' full platform, core speech models, creative tools, and Agents. You'll advise customers on production deployment, not just theory, digging into usage and performance data to catch friction early and keep adoption moving.

You'll also own commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion. You'll spot expansion opportunities early, own renewals and upsells end to end, and work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue.

Requirements

5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the DACH region
Proven experience of owning and managing a defined Book of Business
Fluent in German and English
Proven experience working across the DACH market. Knowledge of the landscape and cultural nuances
Familiarity and experience with building and deploying AI agents
Strong builder mindset - you thrive in ambiguity and being a pioneer, finding ways to innovate across a full region or market to drive revenue outcomes
Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
Self-motivated and able to work independently in a remote or distributed team environment

Location

This role is remote-first, so it can be executed from anywhere in Germany.

#LI-Remote

Standard company text repeated across ElevenLabs's postings is omitted here.

Account Manager - DACH