Sales Operations Lead
Lead operational and analytical efforts for Global Account Management and AI Sales at Braze, driving expansion and process improvement.
Posted by employer 11 hours ago
First seen on Joblaze 32 minutes ago
Last verified on the company career page 32 minutes ago
Skills & Technologies
What you'll build
- Own the annual territory and account-assignment process
- Build capacity models that translate growth targets into global headcount
- Run the operating cadence and document processes
- Define the metrics framework and reporting for Global AM and AI Sales
- Collaborate with Sales Ops leaders to drive the AI strategy
Must have
- Bachelor's degree in a quantitative or business-oriented field
- 6+ years of experience in Go-to-Market Operations, Sales Strategy and Operations, or Revenue Operations
- Experience with overlay or specialist sales models
- Technically savvy with a solid understanding of Salesforce flows and automations
- Hands-on experience with Sales tech stack tools
Nice to have
- Experience supporting a global team across regions
- Comfortable using AI tools to speed up analysis
- Curious about where AI can remove manual work from Sales Ops processes
AI in the day-to-day
Collaborate with Sales Ops leaders to drive the AI strategy for Sales Ops, identifying and prioritizing opportunities to use AI to automate manual workflows.
Requirements
- Experience
- 6+ years
- Education
- Bachelor's degree
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
In the role of Sales Operations Lead at Braze, the individual will manage operational and analytical functions for the Global Account Management and AI Sales teams, focusing on planning, process optimization, and data management. Key skills include expertise in Salesforce, sales tech tools, and data analysis, with a strong emphasis on AI-driven process improvements. This position is ideal for someone with over six years of experience in sales operations within a high-growth B2B SaaS environment, capable of building structure and driving strategic initiatives. Braze's culture promotes teamwork and accountability, making it a fitting environment for proactive problem solvers.
Joblaze insights
- Listed today — first seen on Joblaze November 10, 2026. Last confirmed on Braze's careers page November 10, 2026.
- This exact title is also open at 2 other locations at Braze: San Francisco, New York City.
- Salary band is below the typical range for Sales/Marketing roles (median ~$140,000).
- Starts above 8% of 13 comparable lead sales/marketing roles in United States that list Salesforce we track (median $110,000 across 10 companies). See Salesforce salary trends
- Salesforce appears in 5.7% of 437 comparable lead sales/marketing roles in United States; Clari appears in 0.5% of 437 comparable lead sales/marketing roles in United States.
Quick facts
- Is the Sales Operations Lead role remote?
- It's hybrid — Braze expects some on-site time in Chicago, United States.
- What's the salary range?
- Braze lists $89,000–$129,600 for this role.
- How much experience is required?
- At least 6 years of relevant experience for this Sales Operations Lead role.
- Where is the role based?
- Braze is hiring for this position in Chicago, United States.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Clari, Clay, Fullcast, Gong, Google Sheets, Looker.
- What seniority level is this role?
- Braze targets lead candidates for this position.
- Is this full-time or contract?
- Full-time for this Sales Operations Lead role at Braze.
From the original posting
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
WHAT YOU'LL DO
As a Sales Operations Lead, you will be the operational and analytical partner to our Global Account Management and AI Sales leadership team, owning the planning, process, and data foundations that drive expansion at scale. This role blends hands-on execution with a strategic lens: you’ll keep today’s data and processes running, while shaping how we scale them and build the team to support continued growth.
Territory, Quota & Capacity Planning
- Own the annual territory and account-assignment process for Global AM and AI Sales, ensuring accuracy and equitability, and recommend structures that drive focus while giving reps a realistic path to attainment
- Collaborate with regional Sales Ops leaders to align on coverage and rules of engagement between Account Management, AI Sales, and Account Executives, including account assignment, crediting, and handoffs
- Build capacity models that translate growth targets into global headcount, coverage, and quota scenarios, and partner with Finance and Sales Leadership on quota and comp plan inputs
Scaling Our Processes
- Run the operating cadence and turn tribal-knowledge processes into ones that are documented and repeatable
- Lead cross-functional initiatives from scoping to adoption to evolve our sales processes, identifying bottlenecks before they slow down the business
Data & Reporting Infrastructure
- Define the metrics framework and reporting for Global AM and AI Sales that give leadership real time visibility into performance
- Analyze sales data, KPIs, and trends to surface insights and provide recommendations to leaders on where to focus
- Partner with Sales Leadership on forecasting cadences and own forecast data quality and accuracy
AI-Driven Process Improvement
- Collaborate with Sales Ops leaders to drive the AI strategy for Sales Ops, identifying and prioritizing opportunities to use AI to automate manual workflows
- Design AI-driven workflows to improve efficiency across the Global AM and AI Sales team, partnering with our in-house AI architect team to bring them to life and measure impact
WHO YOU ARE
- Bachelor's degree in a quantitative or business-oriented field, or equivalent practical experience
- 6+ years of experience in Go-to-Market Operations, Sales Strategy and Operations, or Revenue Operations at a high growth B2B SaaS company
- Experience with overlay or specialist sales models and supporting a global team across regions a plus
- Technically savvy, with a solid understanding of Salesforce flows and automations; you’ll translate business needs into requirements and own prioritization with Business Systems
- Hands-on experience with Sales tech stack tools such as Clay, ZoomInfo, Clari, Gong, Outreach, or Fullcast
- Proficient with Google Sheets and BI tools such as Tableau or Looker, with experience building dashboards from scratch
- Comfortable using AI tools to speed up analysis, data cleaning, and reporting, and curious about where AI can remove manual work from Sales Ops processes
- Strong analytical and problem solving skills, with the attention to detail to get into the data and make data driven decisions.
- Excellent stakeholder management skills; able to present key insights and the “so what” to senior sales leaders, to build trust quickly, and to push back with data when needed
- Has built structure and process where none existed, and takes ownership of strategy and outcomes, not just tasks
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $89,000 and $129,600/year, with an expected On Target Earnings (OTE) between $101,000 and $144,000/year (including bonus or commission).Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.
#LI-Hybrid
WHAT WE OFFER
Standard company text repeated across Braze's postings is omitted here.